Understand the service before you call.

Yes. The initial 15-minute fit call is free and does not require records. Its purpose is to understand the general concern, identify timing, and determine whether the service is an appropriate fit.

No. The public website does not accept medical records. If information is needed after the fit call, you will receive instructions for an approved secure method and will be asked only for what is relevant to the agreed work.

When the case is accepted and the patient or legally authorized representative provides written permission, Next Move Care may participate in care conferences and authorized communication within the written scope.

No. We cannot control a hospital, payer, facility, clinician, or outcome. We can help identify unresolved concerns, organize questions and deadlines, and clarify who owns the next action.

Availability varies by case and is confirmed during the fit call. Next Move Care is not a 24/7 or emergency service. For an immediate medical or safety emergency, call 911 or notify the treating team.

No. Next Move Care is LGBTQ+-centered because these communities and chosen families are often overlooked, but adults of every identity and background may inquire within our Virginia scope. Acceptance depends on fit, service area, capacity, conflicts, authority, and scope—not identity. No one is required to disclose an identity to request service.

Trans women are women, and Black transgender women are explicitly welcome. We use the name and pronouns a client asks us to use, respect partners and chosen family, avoid assumptions, and ask before sharing identity information within an authorized advocacy scope. Legal decision-making authority still depends on applicable law and documents, and Next Move Care does not provide legal advice or guarantee another organization’s conduct.

With cultural humility, not claimed expertise. We ask what the person wants, what language or access barriers exist, who they consider family, and what should remain private. Black people; women of every background, including Black transgender women; people with Iraqi, Palestinian, Irish, South African, and other roots; immigrants and refugees; disabled people; and people of every faith or no faith are welcome to inquire. No identity disclosure is required.

Yes. Direct advocacy is available in English and Arabic, including Iraqi Arabic, through a fluent bilingual RN. Next Move Care does not advertise certified medical-interpreter services and does not replace a qualified interpreter supplied by a responsible healthcare organization when one is required.

No. Current services are independent advocacy, education, organization, and authorized communication support.

A limited number of Supported and Community Access rates are available. You may share what is financially realistic without providing a tax return or bank statement. We can explore a reduced rate, payment plan, focused scope, or free resources.

You remain free to choose any qualified organization. Next Move Care does not accept referral compensation or add a percentage referral charge. If you ask us to perform research, scheduling, follow-up, or other coordination, that work and its fee must be approved in writing. The outside organization’s own charges remain separate.

No. Outside organizations remain responsible for their own licensed services, records, billing, availability, and outcomes.

No. Next Move Care provides advocacy, education, organization, and authorized communication support. It does not diagnose, prescribe, change treatment, practice law, or make clinical, coverage, placement, or eligibility decisions.